Samsung Note when someone sends me a video through a text message, I can't view it, it's always scrambly. How do I fix it?

Samsung Note when someone sends me a video through a text message, I can't view it, it's always scrambly. How do I fix it?

Read more: https://samsungus.org/qa/note/samsung-note-when-someone-sends-me-a-video-through-a.html